Complaints Procedure

If you wish to register a complaint, please write to Spentwell, 4/2 Learmonth Park, Edinburgh, EH4 1BZ. Telephone 07503335876. Email:

A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at  or by contacting them on 0800 023 4567.